What approach can help someone get into the right mindset for customer success?

Adopting a mindset for customer success is crucial, and the approach that encompasses both internal and external perspectives—recognizing "from within and from without"—is particularly effective. This means that a successful Customer Success Manager not only reflects on their personal strengths and areas for improvement but also values feedback from clients and team members.

By considering internal factors, such as one's skills, emotions, and motivations, along with external inputs such as customer feedback and market trends, a holistic understanding emerges. This comprehensive perspective allows for better identification of customer needs, tailored solutions, and proactive strategies to enhance customer satisfaction and outcomes.

Combining internal self-awareness with external insights facilitates a balanced approach, encouraging collaboration, empathy, and effective communication. This is essential in building relationships with customers and understanding their goals, leading to a more successful customer success strategy.