What is a common risk associated with onboarding?

One common risk associated with onboarding is changes in customer communication. During the onboarding process, it's vital to establish clear, effective communication channels that set the tone for the ongoing customer relationship. If these communication elements shift unexpectedly, it can lead to confusion or misalignment of expectations between the customer and the organization.

For example, if there are changes in how the organization communicates critical information or updates, this could impact the customer's ability to understand the product or service fully. Effective onboarding relies heavily on consistent and transparent communication. If the method or frequency of communication is altered, it could hinder the customer’s perception of support and accessibility, potentially resulting in decreased satisfaction and trust in the relationship.

Understanding customer communication risks during onboarding emphasizes the importance of maintaining established communication practices and ensuring that both parties are aligned throughout the process.