What must leadership do in the context of defining WIGs?

Prepare for the Customer Success Manager Level 1 Certification Test. Utilize flashcards and multiple choice questions, each equipped with hints and explanations. Gear up for your exam!

In the context of defining Wildly Important Goals (WIGs), leadership plays a crucial role in guiding the vision and strategic direction of the organization. The correct choice describes a scenario where leadership has the authority to influence the goals while still valuing and considering the input from team members. This collaborative approach ensures that the goals are aligned with both the larger organizational objectives and the insights from those who will be directly involved in achieving them.

Effective leadership understands that while they have the responsibility to set strategic priorities, engaging the team in the process can foster greater commitment and understanding of the goals. When team members contribute their perspectives, it can lead to more informed and realistic WIGs, fostering a sense of ownership and motivation among the employees to work towards them.

In contrast, the other choices suggest methods for defining WIGs that are not as conducive to team engagement or do not leverage the collective insight of the organization. Eliminating team input or setting goals without consulting the team removes valuable perspectives, potentially leading to disconnection and a lack of alignment on priorities. Likewise, stating that leaders can influence but not decide would undermine their role in determining the strategic direction of the organization. The best outcomes arise from a balance of leadership authority and team collaboration.

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