What term describes the defined objectives that both the onboarding team and the customer agree upon?

The term "common definition of success" encompasses the specific objectives that both the onboarding team and the customer agree upon. This concept is crucial in fostering alignment between the team and the customer because it serves as a framework for measuring progress and effectiveness throughout the customer journey. When both parties have a clear and shared understanding of what success looks like, it can guide both the implementation process and ongoing engagement, ensuring that efforts are targeted towards achieving the same results.

By establishing a common definition of success, it becomes easier to create actionable plans and set milestones that both the onboarding team and the customer can work toward. This alignment reduces misunderstandings and helps in managing expectations, ultimately contributing to a more successful onboarding experience.

While shared goals and mutual expectations are also important concepts in the customer success landscape, they do not encapsulate the specific agreed-upon framework as comprehensively as a common definition of success does. Team objectives are more focused on the internal aims of the onboarding team rather than what is mutually recognized and defined by both parties involved in the onboarding process.