What type of customer is characterized as 'needy'?

The term 'needy' in the context of customer characteristics typically describes individuals who require a lot of attention and support to satisfy their expectations. Demanding customers are often seen as needing extra assistance, clarification, or reassurance, which aligns well with the concept of being 'needy.' These customers frequently seek a higher level of engagement and responsiveness from the customer success team, as they may have more specific or intricate requests.

In contrast, angry customers are usually characterized by their frustration and dissatisfaction, which doesn't necessarily reflect a neediness in the same sense. Unreasonable customers often have expectations that are out of line with what is feasible or standard, which may indicate a lack of understanding rather than a genuine need for support. Frustrated customers may feel let down but do not inherently seek the increased support associated with neediness. Therefore, the term 'needy' is best matched with demanding customers, as they actively reach out for more involvement and solution-focused engagement.