Which mindset component emphasizes focusing on outcomes instead of assigning credit or blame?

The mindset component that emphasizes focusing on outcomes instead of assigning credit or blame is ego-strength. This concept involves developing resilience and the ability to maintain a positive self-image regardless of external feedback, which encourages individuals to concentrate on results rather than on who is to blame for issues or who deserves credit for successes. By adopting this mindset, Customer Success Managers can foster a collaborative environment where the focus remains on achieving goals and enhancing client relationships, rather than getting sidetracked by interpersonal dynamics or accountability.

In contrast, the client-focused mindset prioritizes understanding and meeting client needs, curiosity drives inquiry and learning, while self-confidence relates to one’s belief in their abilities. Though these are important aspects of a successful Customer Success Manager's role, they do not specifically address the focus on outcomes over credit or blame in the same direct way as ego-strength does. This makes ego-strength the best fit for this aspect of a performance-oriented approach.