Which of the following is NOT a characteristic of effective Lead Measures?

Prepare for the Customer Success Manager Level 1 Certification Test. Utilize flashcards and multiple choice questions, each equipped with hints and explanations. Gear up for your exam!

Effective Lead Measures are designed to be proactive and closely linked to achieving desired outcomes. One of the defining characteristics of Lead Measures is that they should be easily quantifiable, allowing teams to track progress and adjust strategies as needed. Additionally, these measures are predictive of reaching the ultimate goal, meaning they provide early indicators of future success based on the actions taken.

The third characteristic listed, focusing on being heavily influenced by other teams, does not align with the purpose and effectiveness of Lead Measures. Lead Measures should be within the control of the team or individual responsible for them, allowing for direct action and accountability. If they are overly influenced by other teams, it could lead to inefficiencies and a lack of ownership, undermining their effectiveness.

Lastly, Lead Measures should measure actionable efforts, meaning they are based on behaviors and decisions that can be directly controlled and implemented by the team. This allows teams to focus on the right activities that drive results.

In summary, the correct answer highlights the importance of ownership and control over Lead Measures to ensure teams can take decisive actions to influence outcomes positively.

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