Which of the following is an effective way to manage customer expectations?

Setting realistic timelines is an effective way to manage customer expectations because it establishes a clear understanding of what customers can anticipate regarding delivery dates, project milestones, or service implementation. When timelines are realistic, customers have a better understanding of when they can expect results and can plan accordingly. This transparency fosters trust and prevents disappointment that might arise from unmet expectations.

By providing customers with achievable timelines, you create a more positive experience and encourage open communication throughout the process. Customers are more likely to feel satisfied and valued when they know what to expect, which can lead to stronger relationships and long-term loyalty. Furthermore, this practice allows for addressing any potential issues proactively, thus enhancing the overall customer relationship.