Which of the following is NOT a sign of customer disengagement?

Prepare for the Customer Success Manager Level 1 Certification Test. Utilize flashcards and multiple choice questions, each equipped with hints and explanations. Gear up for your exam!

Consistent engagement with the product is an indication of customer involvement and satisfaction, not disengagement. When a customer actively utilizes the product, it demonstrates that they find value in it, are likely to have positive experiences, and are less likely to consider disengaging. On the other hand, the signs of customer disengagement typically include behaviors such as not responding to emails, failing to use the product, or skipping webinars, all of which suggest a lack of interest or connection with the offering. Therefore, consistent engagement is a clear indicator of a healthy customer relationship rather than a sign of disengagement.

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