Which of the following should you do last when dealing with an angry customer?

Prepare for the Customer Success Manager Level 1 Certification Test. Utilize flashcards and multiple choice questions, each equipped with hints and explanations. Gear up for your exam!

When dealing with an angry customer, the last step—following through—is crucial because it focuses on the commitment to solve the issue after you have taken the necessary actions to address the customer's concerns. Following through ensures that the promises you made to the customer are fulfilled and it solidifies trust in the relationship. It signals to the customer that their experience is taken seriously and that their satisfaction is important.

Before you get to this stage, it is essential to first apologize for their negative experience, show empathy to understand their feelings, and agree on the actions that you will take to resolve their issue. Each of these steps is foundational in de-escalating the situation and regaining the customer's trust. Following through comes after these initial steps because it relies on the groundwork you have laid by addressing the customer's concerns and setting a clear path forward. It encapsulates the whole process of customer care and emphasizes putting the agreed solutions into action.

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