Which onboarding model combines self-guided learning with periodic check-ins?

Prepare for the Customer Success Manager Level 1 Certification Test. Utilize flashcards and multiple choice questions, each equipped with hints and explanations. Gear up for your exam!

The hybrid onboarding model is characterized by its blend of self-guided learning experiences with the provision of periodic check-ins from a Customer Success Manager or another team member. This approach allows new users to engage with training materials and resources at their own pace, enhancing their understanding and integration of the product or service. The periodic check-ins serve as valuable touchpoints, offering opportunities for feedback, support, and addressing any challenges that users may face, thereby fostering a more personalized experience.

This model is particularly effective as it caters to different learning styles; some users may prefer autonomy in their learning process while still benefiting from structured guidance and support. By combining these elements, the hybrid onboarding model ensures that customers have both flexibility and the necessary support to maximize their engagement and success with the product.

The other options focus on either entirely self-guided or fully guided approaches, lacking the combination of both components that defines the hybrid model, which is key to enhancing the onboarding experience.

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