Which question is NOT part of the three questions to promote customer-centricity?

The focus of customer-centricity is fundamentally about understanding and prioritizing the needs and perspectives of customers in all business decisions and processes. The questions that promote customer-centricity directly address how actions, decisions, and policies will affect customers or consider their opinions and experiences.

The first three questions emphasize this focus: they ask for insights into customer thoughts, the impacts on customers, and ways to enhance customer experience. These inquiries foster a mindset where customer needs are at the forefront, ensuring that decisions align with improving the customer experience.

In contrast, the question regarding cost-effectiveness does not inherently relate to customer focus. While cost considerations are indeed important for businesses, evaluating whether a method is cost-effective can shift attention away from customer satisfaction and toward profitability or operational efficiency alone. Therefore, it does not align with the primary objective of promoting a customer-centric approach. This distinction is key when developing strategies aimed at enhancing customer experiences and satisfaction.